> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hostcloud.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Log in to cPanel

> Open your hosting control panel to manage your website, email, files and databases.

cPanel is the control panel for your HostCloud hosting. You use it to create email accounts, upload files, manage databases and more. This guide shows you how to log in.

## What you need

Your hosting welcome email has everything you need:

| Detail | What it's for |
| - | - |
| Control panel URL | The address to log in at before your domain points to HostCloud |
| Server hostname | The name of the server your account is on. HostCloud runs several servers |
| Username | Your cPanel username |
| Password | Your cPanel password |

## Log in

**1. Open the cPanel address**

* **If your domain already points to HostCloud:** go to `https://cpanel.yourdomain.com`, replacing `yourdomain.com` with your own domain.
* **If it doesn't yet** (for example, you've just signed up or you're moving from another host): use the control panel URL from your welcome email.

Not sure? See [Point your domain to HostCloud](/dns/point-domain-to-hostcloud.md).

**2. Enter your login details**

Enter the cPanel username and password from your welcome email, and log in.

**3. Find what you need**

Use the **Search Tools** box at the top of cPanel to find any tool quickly, for example **Email Accounts** or **File Manager**.

## Forgot your cPanel password?

**1. Open your hosting service**

In the Client Area, click **Services** in the top menu (page: **My Products & Services**), then open your hosting plan.

**2. Change the password**

In the left-hand menu, click **Change Password**, enter a new strong password, and save.

Use the new password the next time you log in to cPanel.

> [!WARNING]
>
> Your cPanel login controls your whole website and all its email. Use a long password you don't use anywhere else, and don't share it. If a developer needs access, change the password when their work is done.

## Can't log in?

> **cpanel.yourdomain.com doesn't open**
>
> Your domain may not point to HostCloud yet, or the change is still spreading. Use the control panel URL from your welcome email instead. See [How long DNS changes take to work](/dns/dns-propagation.md).

> **My username or password is rejected**
>
> Copy them again from your welcome email, with no extra spaces. If you've changed the password since, use the new one, or set a new one as shown above.

> **My account is suspended**
>
> Hosting accounts are suspended if a renewal invoice isn't paid. Pay it from **Billing → My Invoices**. See [Overdue invoices and suspension](/billing/overdue-and-suspension.md).

Still stuck? [Open a ticket](/support/open-a-ticket.md) with your domain name and the exact error message.


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