> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hostcloud.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Support hours and what we cover

> When HostCloud support is available and what's included with your service.

## Support hours

| Channel | Availability |
| - | - |
| Support tickets | 24/7 |
| Live chat | Chat bot on [hostcloud.in](https://hostcloud.in) and inside the Client Area (bottom-right), our main channel for quick help |
| Phone / WhatsApp | +91 9890883960, during business hours, or when our team arranges a call |
| Billing & sales | Mon–Sat, 10:00–19:00 IST |

Typical first response time: within 30 minutes.

## What's included

**Shared and WordPress hosting** are fully managed. We help with:

* Server availability, performance and security
* Control panel, email, DNS and SSL problems on our platform
* Restoring backups: we take daily backups, keep them for 30 days, and restore them free on request
* Migrating your sites to HostCloud: free for any number of sites moving from another cPanel host. Moving from a host without cPanel? [Open a Sales ticket](/support/open-a-ticket)

**VPS and Windows VPS** are semi-managed. We cover:

* Network and hardware availability
* Server provisioning, reinstall and access to the server console
* Billing and plan changes
* Basic help with your server, on a best-effort basis

You're responsible for the operating system, software, security updates and your own backups on your VPS. Want automatic backups? Add the Automated Backup add-on from your VPS's Addons page in the Client Area. If you'd like us to manage your VPS for you, managed VPS help is available at an additional ₹1,500 + GST per hour. [Open a support ticket](/support/open-a-ticket) to request it.

## Outside our scope

* Writing or debugging your website code, themes or plugins
* Third-party software, services or email clients beyond basic setup guidance
* Search rankings and marketing

We'll always point you in the right direction where we can.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.