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Change the root password from your welcome email as soon as you first log in, and whenever someone who knew it no longer needs access. This guide shows two ways.

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If you can log in: use SSH

1

Connect

Connect to your VPS with SSH as root.
2

Set a new password

Type this and press Enter:
Type the new password twice. Nothing appears while you type. That’s normal.
You’ll see a message that the password was updated. Use the new password next time you connect.

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If you’ve forgotten it: reset it in the Client Area

1

Open the server panel

In the Client Area, click Services in the top menu (page: My Products & Services), then open your VPS.
2

Reset the password

On the Overview tab, under Root Credentials, leave the reset method as Password (default) and click Reset Password.
Choose a long password (16 characters or more) that you don’t use anywhere else, and keep it in a password manager. Better still, log in with an SSH key and turn off password logins. See First steps to secure a new VPS.
Using a Windows VPS? See Connect to your Windows VPS with Remote Desktop to reset the Administrator password. Still stuck? Open a ticket with your server’s IP address.