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Support hours

Typical first response time: within 30 minutes.

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What’s included

Shared and WordPress hosting are fully managed. We help with:
  • Server availability, performance and security
  • Control panel, email, DNS and SSL problems on our platform
  • Restoring backups: we take daily backups, keep them for 30 days, and restore them free on request
  • Migrating your sites to HostCloud: free for any number of sites moving from another cPanel host. Moving from a host without cPanel? Open a Sales ticket
VPS and Windows VPS are semi-managed. We cover:
  • Network and hardware availability
  • Server provisioning, reinstall and access to the server console
  • Billing and plan changes
  • Basic help with your server, on a best-effort basis
You’re responsible for the operating system, software, security updates and your own backups on your VPS. Want automatic backups? Add the Automated Backup add-on from your VPS’s Addons page in the Client Area. If you’d like us to manage your VPS for you, managed VPS help is available at an additional ₹1,500 + GST per hour. Open a support ticket to request it.

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Outside our scope

  • Writing or debugging your website code, themes or plugins
  • Third-party software, services or email clients beyond basic setup guidance
  • Search rankings and marketing
We’ll always point you in the right direction where we can.