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Scammers sometimes send emails, texts or WhatsApp messages pretending to be from HostCloud, to trick you into giving away your password or paying a fake invoice. This guide shows you how to spot them and what to do.

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What HostCloud will never do

  • Never ask for your password, card details or an OTP by email, phone, chat or WhatsApp.
  • Never change our bank details by email, phone or WhatsApp. If you’re asked to pay a different account, it’s a scam.
  • Never threaten to delete your website within hours unless you click a link.

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Warning signs

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Our real addresses

When in doubt, don’t click links in the message. Type clients.hostcloud.in into your browser yourself, log in, and check Billing → My Invoices and your tickets. If something’s really due, you’ll see it there.
Clicked a link and entered your password? Change your Client Area password straight away (account menu → Change Password), turn on two-factor authentication, and open a ticket so we can check your account.

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Report it

Forward the suspicious message to us in a ticket, choosing Abuse, so we can warn other customers. See Report abuse, spam or phishing. Still stuck? Open a ticket and we’ll confirm whether a message is genuine.