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Account credit is a balance held in your HostCloud account. It’s used to pay your invoices, so you don’t have to pay each one separately. This guide shows you how to add funds and how credit works.

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Ways to get account credit

  • Add funds yourself in advance (below).
  • Downgrade a plan: the price difference is added as credit. See Upgrade or downgrade a plan.
  • Refunds: an approved refund can go to your account credit instead of your bank or card, if you prefer. See Refund policy.

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Add funds

1

Open Add Funds

In the Client Area, open Billing and choose Add Funds. Your current credit balance is shown at the top left.
2

Choose a payment method

Choose how you’ll pay in Payment Method.
3

Enter an amount

Under Amount to Add, click a preset amount (₹100, ₹1000, ₹2000, ₹5000 or ₹10000) or type your own.
4

Pay

Click Add Funds and complete the payment. The amount is added to your credit balance once payment is confirmed.
The Add Funds page showing the credit balance, deposit limits, payment method and preset amounts

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Limits

GST isn’t charged when you add funds. GST is charged as usual on the invoices for your services, which your credit then pays. See Currency, GST and tax invoices.
All deposits are non-refundable. Add only what you expect to use on HostCloud services.

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How credit is used

When a new invoice is created, such as a renewal, your available credit is applied to it. If your credit covers the whole invoice, it’s marked paid. If not, the credit reduces the amount and you pay the rest. You can see your current balance at the top of the Add Funds page.
Adding funds before your renewals are due is an easy way to avoid a service being suspended because a payment was missed. See Renewals.
Still stuck? Open a Billing ticket.