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If you can’t connect with SSH, for example after a firewall mistake or a forgotten password, you can still reach your server. This guide shows you the browser console and rescue mode.

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Browser console

The console shows your server’s screen in your browser, as if a monitor and keyboard were plugged into it. It works even when SSH and the network setup inside the server are broken.
1

Open the server panel

In the Client Area, click Services in the top menu, then open your VPS.
2

Open the console

Click Console at the top of the server panel. A console window opens.
The VPS server panel with the Power, Restart and Console buttons at the top right
3

Log in

Click inside the console window, type root, press Enter, then type your root password. Nothing appears while you type the password. That’s normal.
Once you’re in, fix the problem. For example:
Pasting into the console doesn’t always work, and the keyboard layout may differ from yours. Type carefully, and keep commands short.

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Rescue mode

If your server won’t start at all, rescue mode starts it from a separate, temporary system. From there you can reach your server’s disk to copy files off or fix settings. [[TODO: where rescue mode is in the VPS panel, and how customers turn it on and off]]
Rescue mode is for experienced users. Changing the wrong files can stop your server from starting. If you’re not sure, open a ticket first.

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Still locked out?

  • Power lets you stop, shut down or restart the server, and Restart reboots it.
  • As a last resort, you can reinstall the operating system. This deletes everything on the server.
Still stuck? Open a ticket with your server’s IP address and what happened.