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Use these settings to add your HostCloud email address to any email app, such as Outlook, Apple Mail or the Gmail app. Replace yourdomain.com with your own domain.

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Find your exact settings in cPanel

cPanel shows the settings for each email account, and can set up some apps for you automatically.
1

Open Email Accounts

Log in to cPanel, type Email Accounts in the Search Tools box at the top, and open it.
2

Open the mail client settings

Next to the email account, click Connect Devices. The Set Up Mail Client page opens.
3

Use automatic setup, or copy the settings

  • Mail Client Automatic Configuration Scripts: download a setup file for your app. Available for iOS and macOS Mail, Mozilla Thunderbird, KDE Kmail, Mail for Windows 10, Microsoft Outlook 2007 and 2010 for Windows, and Windows Live Mail. For iPhone and Mac, choose IMAP over SSL/TLS.
  • Mail Client Manual Settings: copy the values from the Secure SSL/TLS Settings (Recommended) box. They match the table below.
  • Email Instructions: enter an email address and click Send to email these settings to yourself or a colleague.
cPanel also lists settings without SSL/TLS. Use them only if your app can’t connect with the secure settings, because your password and emails are not encrypted.
In some apps, outgoing authentication is a separate setting, such as “My outgoing server requires authentication”. Turn it on, or your app won’t be able to send email.

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IMAP or POP3?

Choose IMAP unless you have a reason to use POP3.
With POP3, emails may be removed from the server once they’re downloaded. If that device is lost or damaged, those emails may be gone. Keep your own backups if you use POP3.

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Common problems

Check that the username is your full email address, not just the part before the @. If you’ve forgotten the password, reset it in cPanel under Email Accounts.
Check that the outgoing server is mail.yourdomain.com, the port is 465 with SSL/TLS, and outgoing authentication is turned on.
Check that your domain points to HostCloud. See Point your domain to HostCloud. If you’ve just changed your nameservers, wait for the change to finish. See How long DNS changes take to work.
Related: Set up email on your phone or computer · Create an email account Still stuck? Open a ticket with your email address, the app you’re using and the exact error message.