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When your service is ready, we send you a welcome email with everything you need to start using it. This guide shows you what’s in it and where to find it again.

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What’s in your welcome email

Your service is set up automatically as soon as your payment is confirmed, so the welcome email usually arrives straight away.

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Can’t find it?

1

Check your inbox and spam folder

We send it to the email address on your HostCloud account. Search your inbox, spam and promotions folders for “HostCloud”.
2

See a copy in the Client Area

Log in to the Client Area, open the account menu (your name, top-right) and choose Email History. You’ll see the emails we’ve sent you, including your welcome email.

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See your service details

1

Open your services

Click Services in the top menu. The My Products & Services page lists everything you have with us.
2

Open the service

Click a service to see its details, such as its status, next due date and billing cycle. For a VPS, the server panel also shows the Main IP and power controls.
Keep your welcome email somewhere safe, but don’t forward it. It contains passwords. If you’ve changed a password since, the one in the email won’t work any more.

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Next steps

Still stuck? Open a ticket and we’ll help you find your details.