Cancelling deletes the service and all its data. Download any files, databases and emails you want to keep before cancelling.
Open the service
Click Services in the top menu (page: My Products & Services), then open the service.
Request cancellation
In the left-hand menu, click Request Cancellation.
Choose when
- End of billing period: the service runs until its paid-up date, then is removed. This is the best choice for most people.
- Immediate: the service is removed as soon as we process the request.
Tell us why (optional) and submit
Your feedback helps us improve.
Domains
Domains aren’t cancelled this way. To stop renewing a domain, turn off Auto Renew (see Renewals) and it will expire at the end of its term. To move it to another provider, ask us for the transfer (EPP) code.
Already have an unpaid renewal invoice?
Submitting a cancellation for the end of the billing period cancels the related unpaid renewal invoice automatically in most cases. If it doesn’t, open a billing ticket.
See also: Refund policy.
